Frequently Asked Questions

Operations 

How do I stage the room?

Remove all soft items from the area including bedding, pillows, and clothing. Open all drawers and interior doors. Place UVC device at least 24 inches from all objects.

How fast of a room turn around is needed?

Treatment cycle time can be minimized by operating multiple UVC disinfection units simultaneously. Up to eight UVC Cleaning Systems devices can be wirelessly linked. This allows the units to work together generating a larger UVC flux field to reduce shadow areas. During the linked treatment the units compare the accumulated UVC dosage to each other and complete the treatment when all the devices have reached their end point.

How do I speed up the room turn around time?

Surgical suites can be UVC treated with multiple wall mounted units. Depending on room size and shape, four units can be operating so UVC dosage is from all sides. 

How do you track usage?

UVC Cleaning Systems uses a manual method to track when, where, and by whom the UVC treatment was ran. A treatment tracking tablet is provided with each unit. One of the design goals was to eliminate complicated electronic systems that link to the internet or the facilities network. Treatments are also tracked on an SD card key inside the device. This information is encrypted and can only be obtained when the SD card is synced to UVC Cleaning Systems through the internet or manual method. 

How do you know how many treatments have been performed over a given time period.

The treatments are tracked on the SD card. The customer will need to sync the SD card with UVC Cleaning Systems over the internet or with a manual method.

How do I upgrade or downgrade my usage plan?

UVC Cleaning Systems offers their customer the ability to change their usage plan. This means that if you have a 30 treatment per month plan you can upgrade to the 60 treatment or unlimited treatment plan without penalty. Likewise you can also downgrade your use plan if equipment utilization is below your expectations. When changing use plans a new lease term is established, however the term cannot be less than the current term of the lease. 

Transportation

Are you transporting the device in a vehicle?

The UVC Cleaning Systems hand cart (HC) model is designed to lay down flat or standup in a van or truck. The machines can be loaded and unloaded into a vehicle with a single person.

How difficult are the mobile units to push and maneuver?

The UVC Cleaning Systems mobile units weigh 126 lbs and are easily moved in all directions. With eight wheels they roll over surfaces like a centipede with multiple wheels touching the ground at all times.

How is shipping handled?

UVC Cleaning Systems pays for all shipping to and from your facility. This shipping cost is part of the equipment activation fee. UVC Cleaning Systems also pays for all shipping related warranty service. The customer will be invoiced for shipping cost of damaged equipment caused by the customer. UVC Cleaning Systems uses standard Less-Than-Truckload (LTL) shipping methods. Express freight shipping can be purchased at a higher rate.

Maintenance

What is the life expectancy of the UVC emitters?

The manufacturers of the emitters list the life at 12,000 hours but that is assumed to be continuous use. The number of on/off cycles will reduce the effectiveness of the emitter and shorten its life. UVC Cleaning Systems measures the efficiency of the emitters at the 254nm wave length during the treatment cycle. When the UVC energy drops below a given threshold the unit alerts the operator that service is required. 

How do you identify what is wrong when the “Service Required” is indicated?

There three small LEDs (red, yellow, and green) on the UVC Cleaning Systems equipment that display the error code for each service incident. The legend for these LEDs is explained in the owners manual for each device. When contacting UVC Cleaning Systems for service, the customer will be asked to identify the color combination of the LEDs.

Safety

Is UVC disinfection systems regulated by the FDA?

UVC disinfection devices are regulated by the Environmental Protection Agency (EPA) as a non chemical pesticide. There currently is no category for UVC disinfection devices with the Food and Drug Administration.

Is there any other regulatory body that controls UVC disinfection equipment?

UVC disinfection equipment are high voltage devices that carry significant electrical current. It is recommended to only purchase or lease equipment that has ETL, UL, or CE certification marks on them. This ensures that the equipment has been tested for safety against fire, electrical shock, bodily harm, and compliance to work within your electrical environment. UVC Cleaning Systems disinfection devices are ETL, CE, CSA certified and FCC, RoHS, and EPA compliant.

Is there any other regulatory body that controls UVC disinfection equipment? TEST

UVC disinfection equipment are high voltage devices that carry significant electrical current. It is recommended to only purchase or lease equipment that has ETL, UL, or CE certification marks on them. This ensures that the equipment has been tested for safety against fire, electrical shock, bodily harm, and compliance to work within your electrical environment. UVC Cleaning Systems disinfection devices are ETL, CE, CSA certified and FCC, RoHS, and EPA compliant. TEST

Are there any regions or languages that UVC Cleaning Systems does not support?

UVC Cleaning Systems goal is to support the global market. Currently UVC Cleaning Systems equipment is produced with English, Spanish, French, German, Danish, and simple Chinese languages. We continue to add more as demand increases.

What negative effects come with UVC disinfection devices?

UVA, UVB, and UVC light will discolor plastic and other materials within your facility. It is important to keep your UVC Cleaning Systems a least 36 inches / 1 meter away from plastic objects to reduce the chance of discoloration.

What are the hazards of whole room disinfection?

UVC radiation does not penetrate through clothing or standard window glass. UVC radiation is hazardous to your eyes and skin. Do not expose humans or animals to UVC radiation. 

How hot does the UVC Cleaning Systems device get?

The surface of the UVC emitters can reach 180 degrees Fahrenheit but cool down within seconds after the device is turned off. UVC Cleaning Systems are equipped internal thermostats and electric cooling fans to keep the equipment at the optimum operating temperature. 

Is ozone generated from the UVC disinfection device?

Ozone is not generated from the UVC emitters of UVC Cleaning Systems equipment.

How do you cleanup from a broken UVC emitter?

When an emitter is broken you will need to contact UVC Cleaning Systems for a replacement unit. No service is done by the customer. Do not attempt to operate the equipment with a broken emitter. The UVC emitters are Teflon encapsulated. When the emitter breaks the quartz glass and amalgam are contained in the Teflon tube. If the damage is severe and the Teflon is broken then you should clean up using the same method as you would with a florescent lamp within your facility.

General Questions

How are prepaid discounts handled?

If the customer pays for one year in a single payment of a 2 or 3 year lease, a 3% discount is applied to that year. If the customer pays for a 6 month or 1 year lease in full with one payment, a 3% discount is applied to the lease. Prepaid discounts do not apply to 90 day lease terms. Lease activation fees are not discounted.

What payment methods are accepted?

Credit cards, ACH, wire transfer, paper check, and paypal are all method payments acceptable. 

Are extra remotes available?

Yes, extra remotes can be leased. Each UVC Cleaning Systems device comes with one remote control.

How do I reorder treatment tracking tablets?

Additional tablets are free, but the customer will be charged for shipping. Contact UVC Cleaning Systems at 810-358-7202 or e-mail support@uvc-inc.com to place and order.

How do I reorder warning door hanger signs?

Additional door hangers are free, but the customer will be charged for shipping. Contact UVC Cleaning Systems at 810-358-7202 or e-mail support@uvc-inc.com to place and order.

Who do I contact for service?

Call UVC Cleaning Systems at 810-358-7202, e-mail support@uvc-inc.com or contact us through Skype at UVC-INC for service.

How do I become a sales representative or distributor?

Contact UVC Cleaning Systems at 810-358-7202 or e-mail support@uvc-inc.com